11kfb's Privacy Policy — Your data, our responsibility

11kfb is a well-known online gaming and betting platform in Bangladesh. We hold the privacy of our users in the highest regard. This Privacy Policy ("Policy") applies to the 11kfb website, mobile app, and all associated services.

This policy explains what types of data 11kfb collects, why it is collected, how it is stored, and what rights you have over your information. We believe in full transparency — no hidden clauses.

In this policy, "we", "our", or "11kfb" refers to the organization operating the platform. "You" or "user" refers to any registered or unregistered visitor.

11kfb only collects information that is necessary to deliver our services properly. A breakdown by category is provided below:

11kfb uses the information it collects for the following legitimate purposes:

• Account management: To manage registration, login, identity verification, and account security.
• Payment Processing: To process deposit and withdrawal transactions and maintain transaction history.
• Customer Support: To assist with your questions, complaints, and support requests.
• Security & Fraud Prevention: To detect multiple accounts, fraudulent activity, and money laundering.
• Legal compliance: To comply with licensing authority reporting requirements and AML/KYC regulations.
• Service Improvement: To analyze data and improve your experience.
• Promotional Communications: To keep you informed about bonuses and offers, with your consent.
• Responsible Gaming: To identify problematic gaming patterns and provide appropriate support.

11kfb never uses your data beyond the purposes stated above. If we ever need to use your information for a new purpose in the future, you will be notified in advance and your consent will be obtained where required.

11kfb uses cookies and similar technologies on its website and app. These help enhance your browsing experience and ensure the platform functions properly.

Cookie Type:

• Essential cookies: To maintain login sessions and ensure security. These cannot be disabled.
• Functional Cookies: To remember your preferred language, theme, and settings.
• Analytics Cookies: To understand which pages users spend the most time on. Data is collected anonymously.
• Marketing Cookies: To show you relevant advertisements with your consent. You can opt out at any time.

11kfb does not use third-party tracking pixels or fingerprinting technologies that could expose your identity to outside parties.

11kfb never sells your personal information to third parties. However, limited data may be shared in the following specific circumstances:

• Payment Processor: For deposits and withdrawals, only transaction-related information is shared with payment partners such as bKash, Nagad, Rocket, and similar services.
• Identity Verification Service: With authorized verification agencies to complete the KYC process.
• Law enforcement agencies: Upon a valid court order or legitimate request from a regulatory authority.
• Licensing Authority: To submit regular reports in compliance with gaming license requirements.
• IT service providers: Cloud hosting and security service providers operate under strict confidentiality agreements.

11kfb uses industry-standard technologies and processes to protect your data. The key layers of our security framework are outlined below:

• 256-bit SSL/TLS Encryption: All communications on the website and app are encrypted.
• Two-Factor Authentication (2FA): An additional layer of security at login.
• Firewall & Intrusion Detection: Real-time protection against cyber attacks.
• Data Encryption at Rest: Data stored on our servers is also encrypted.
• Regular Security Audits: Regular system audits conducted by independent third-party experts.
• Access controls: Only authorized personnel have access to sensitive data.
• Data Backup: Regular encrypted backups are maintained for all data.

That said, no system on the internet is 100% secure. In the event of a security incident, we will notify affected users as quickly as possible and take all necessary steps to address it.

11kfb only retains your data for as long as it is needed. Retention periods vary depending on the type of information:

• Account information: For the duration the account is active and up to 5 years after closure.
• Transaction History: Up to 7 years for legal and regulatory compliance.
• KYC documents: Up to 5 years, as required by the licensing authority.
• Customer Support Contact: Up to 2 years after the issue is resolved.
• Analytics Data: Up to 2 years in anonymized form.
• Cookie Data: 30 days to 1 year, depending on cookie type.

Once the applicable retention period expires, your data will be securely deleted or anonymized. Certain data may be retained longer where required by legal obligations.

Under 11kfb's Privacy Policy, you have the following rights:

11kfb strictly prohibits providing services to anyone under the age of 18. To protect minors, we take the following measures:

• Age verification is carried out at the time of registration.
• Government-issued ID verification is used to confirm age during the KYC process.
• If someone registers with false information and is later found to be a minor, their account will be closed and any balance will be refunded.
• No data from minors is knowingly collected.

11kfb may update this Privacy Policy from time to time. When changes are made, we follow the process below:

• You will be notified at your registered email address before any significant changes take effect.
• The "Last Updated" date at the top of this page will always reflect the most recent revision.
• Continued use of the platform after any changes have been made will be considered acceptance of the updated policy.
• Re-consent may be required at login when significant changes are made.

We recommend reviewing this page regularly to stay informed about how your information is being used.

For any privacy-related questions, requests, or concerns, please get in touch with us:

Our support team is ready to address any privacy-related concerns you may have. If you are not satisfied with our response, you have the right to file a complaint with the relevant regulatory authority.